FAQ
HOW MUCH DOES PHYSIOTHERAPY COST?
Our initial consultations are $125 (45 minutes).
Subsequent standard consultations are $115 (45 minutes).
Government Health card holders and pensioners receive a $10 discount on every session (you will need to show your card at the first visit .
You may pay by credit card, EFTPOS or cash. Payment is required at the time of your appointment.
Our HICAPS terminal makes for easy on the spot claiming from your health fund. Please bring your private health care card with you to each session as we cannot process a claim without the actual card. Some health funds are now offering digital cards that can be accessed via your phone. Check with your health fund to see if your fund has this feature.
ARE OUT OF HOURS APPOINTMENTS AVAILABLE?
Yes, Evolved Physio is open several mornings(from 6.30am and evenings (through to 7.30pm) each week. We also have Saturday morning appointments available with some therapists on request
Appointment availability is visible online via our booking link and is updated in real time. Please call the clinic directly if you can't find a suitable time and we will do what we can to help find a suitable appointment.
WHAT DO I BRING TO MY APPOINTMENT?
Please bring any referral letters and any scans or imaging reports that are relevant to the current problem.
If you have private health insurance, please bring your card for on the spot HICAPS claiming.
Where possible please wear loose, comfortable clothing that allows us to see the area we need to treat and that you would feel comfortable exercising in.
DO I NEED A REFERRAL?
No, for all private patient appointments there is no need for a referral.
If your GP has provided a Care Plan (EPC plan), then please bring your completed plan with you and ensure Evolved Physio is listed as the provider. Please note that we do not bulk bill and that a gap payment will apply. We charge our normal appointment fees and medicare will pay $58 for the allocated number of visits.
WorkCover and TAC appointments will require a GP medical certificate stating that the injury is work/TAC related. You will also require a letter from the insurance company accepting your claim and providing a claim number. Please note that appointment fees will be required to be paid in full on the day. A receipt will be provided so that you can claim back through your insurance company, however there will be an out of pocket gap fee.
WHAT CAN I EXPECT FROM MY PHYSIOTHERAPY APPOINTMENT?
45-minute sessions – this is double the industry average!
We appreciate that you are investing in your health and we will never treat you as “just another number”.
At Evolved Physio you will always receive a warm welcome and a personal approach to your appointment. We offer 45 minute 1-on-1 treatment sessions and we spend the entire time with you – no leaving you on a hot pack or machine while we treat someone else! Our entire focus is on you.
We provide a safe and welcoming space for you to discuss what is bringing you in. All information you provide is strictly confidential and will not be discussed with anyone else without your permission.
Your initial session will involve us taking a full medical history and asking a detailed series of questions about the current problem. We will then complete a physical examination to assess the cause of the problem.
Treatment will include a detailed explanation about what is happening – we believe education is a key component of the rehabilitation process. Manual therapy, as deemed appropriate by your therapist will address the pain or restriction. This may include massage, joint mobilisation or manipulation, dry needling or taping. You will also be given initial exercises to help commence the rehabilitation process.
HOW MANY SESSIONS WILL I NEED?
This will depend on your diagnosis. How any one person responds to a given injury can vary greatly. Each problem needs to be assessed and given an individual treatment plan. At Evolved Physio we will always give you a clear guide as to how long we expect your rehabilitation to take from the outset. We aim to empower our clients with the knowledge and tools to self-manage as much as possible and will not request you return for unnecessary treatment
Therefore please expect to have at least one follow-up appointment after your initial consultation to allow your therapist to assess your progress. At that stage we can help work out a treatment plan to suit your injury and budget.
CAN PHYSIOTHERAPISTS REFER FOR SCANS?
Yes, Physiotherapists are able to refer directly for bulk billed X-rays of the spine. Other areas may incur an out of pocket expense, therefore we will always discuss this with you and consult with your GP as required.
MRI, CT and Ultrasound scans can also be ordered by Physiotherapist but will not be bulk billed.
For any other questions please contact us on (03) 9318 7486 or email us at info@evolvedphysio.com. We are here to help.